Shipping policy

Shipping Policy

Last updated: 06.02.2026

Thank you for shopping with us. Below you’ll find everything you need to know about our shipping process.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

If we are experiencing a high volume of orders, processing may be delayed by a few days. In such cases, we will notify you by email.

Shipping Time & Delivery Estimates

Delivery times depend on your location and the shipping method selected at checkout.

Estimated delivery times:

  • United States: 7–15 business days

  • Europe: 7–15 business days

  • Rest of the world: 10–25 business days

Please note that these are estimates, not guarantees.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your location and selected shipping method.

From time to time, we may offer free shipping promotions, which will be clearly stated on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.
Tracking information may take 24–72 hours to update after shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country’s customs authorities.

These charges are not included in the item price or shipping cost and are the responsibility of the customer.

We are not responsible for delays caused by customs clearance processes.

Incorrect Address

Please ensure that your shipping address is entered correctly at checkout.

We are not responsible for orders delivered to an incorrect address provided by the customer.
If an order is returned due to an incorrect or incomplete address, reshipping fees may apply.

Lost or Delayed Packages

If your package is delayed beyond the estimated delivery time or appears to be lost, please contact us at infosynccup@gmail.com

We will assist you in locating the shipment or finding a suitable solution.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and provide photos of the damaged item and packaging.

We will review the case and offer a replacement or refund if applicable.

Contact Us

If you have any questions about shipping, feel free to contact us at:

Email: infosynccup@gmail.com